Welcome to the MultiCrew!

Hey, Hi, Hello!

You're officially a MultiCrew member. Your Charisma and Charm are now +2 because you're supporting great podcasts. Buffs aside, we’re thrilled that you’re here!

First things first: look out for an email formally welcoming you to the crew. That will contain links to the Head Heart Gut RSS feed, instructions for managing your account, and details on any other goodies you’re getting depending on your plan. One link that will be helpful for you to bookmark: your account dashboard! That’s where you can subscribe to Head Heart Gut and do other useful things like update your billing info.

We can’t wait to sing your praises to the masses, so tag us on Twitter or Instagram if you decide to post about joining the crew!

Thank you SO much for supporting our work - you’re helping us make a direct and meaningful impact on the vast expanse of audiospace. From the bottom of our hearts, we couldn’t do this without you.

PS - You can reach us anytime by emailing multicrew [at] multitude [dot] productions.

With love,
The Multitude Team

FAQs

Audio

How do I access Head Heart Gut?

Easy! Log on to your account dashboard, click the Podcast tab, and subscribe using your preferred podcast app.

I used to have access to HHG, but my feed isn’t updating now. Help!

This sometimes happens if your membership pauses or restarts. Try unsubscribing from the feed, then log into your account dashboard, click the Podcast tab, and subscribe using your preferred podcast app.

Mail & Merch

When do I get my postcard/stickers/Collector’s Club stuff?

Street team sticker packs are mailed out within 2-4 weeks of you joining. Collector’s Club packages are sent four times a year, and we’ll reach out before the next one goes out to make sure your address and preferences are up-to-date.

If you haven’t received a reward or your address will be changing soon, please reply to any of our emails to let us know.

What is my merch discount code?

If you’re in the $10 Insider tier or above, check your welcome email! If you can’t find it for whatever reason, email us at multicrew [at] multitude [dot] productions.

Hangouts

How do I schedule my Founder private hangout?

Easy! Just email multicrew [at] multitude [dot] productions with a few days/times that would work for you over the next few weeks, and we’ll get it scheduled. Hangouts happen once per year, immediately upon signup for Annual members or after 11 months of membership for Monthly members.

Discord

How do I sign up for the Discord?

Check your email for a signup link! If you didn’t get one, email us at multicrew [at] multitude [dot] productions

I’m having issues signing into the Discord.

First, make sure you’re logged into your Multicrew account here. You’ll also need to have an email address associated with your Discord account (help article here). If both of those things are true and you’re still having trouble, try logging out of Discord and then log back in. If you’re on mobile, try a desktop computer. If that fails, hit ‘reply’ to any of our emails and we’ll sort you out.

I was already in the MultiCrew Discord before becoming a member, and now that I joined the MultiCrew, I still don’t have access to MultiCrew channels.

Try leaving the server and logging out of Discord. Then use the link you received in your Multicrew welcome email to log back in, and you should be able to rejoin the server! If that fails, feel free to message the mods, and they can get you set up.